Last updated: October 4th, 2023

At SanoMed Solutions, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by SanoMed Solutions and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.


SanoMed Solutions diligently safeguards our customers’ personal information, including their health data. Our Privacy Notice clarifies our procedures for collecting, utilizing, and disclosing your personal information.


Scope and Application: This policy governs data collected by SanoMed Solutions through various platforms, including our websites, apps, and banners. “SanoMed Solutions,” “we,” “us,” and “our” are used interchangeably throughout the document.


Policy Overview: This document outlines:

  • The type of personal data we gather.
  • Our practices for using, sharing, and managing this data.
  • How you can access and modify your data.
  • Privacy options at your disposal.
  • Specific privacy notices for particular services and programs.


For comprehensive details, refer to privacy statements on our websites, available when your data is collected. Special privacy notices and terms might apply to specific services, programs, or events, working in tandem with this general policy. Acceptance of terms is mandatory for SanoMed Solutions Membership registration.


Security Measures: Access to personal information is limited to employees who require it to perform their duties. We have implemented safeguards compliant with legal standards to protect your data. Third-party service providers contracted by us are also obliged to protect your privacy.


Purpose of Data Collection: We gather your information for:

  • Direct client healthcare.
  • Planning and managing our services.
  • Billing purposes.
  • Quality improvement initiatives (like client surveys).
  • Legal compliance.
  • Other lawful purposes (collectively known as “Purpose”).


Information We Collect:

  • Data is primarily obtained directly from customers unless legal provisions allow or mandate collection from third parties or healthcare providers.
  • We collect various types of information, including health-related data, payment details, and information related to healthcare providers, as necessary for our Purpose.

How We Collect Information: Collection methods include direct provision by you, technologies deployed at our locations, and interactions with our online platforms and mobile applications.


Usage of Personal Information: Your information is vital for offering our programs, products, and services, managing our business, and conducting market research and data analytics. We also use it to communicate, provide tailored products and services, and ensure legal compliance.


Pixels: Via our online platforms, which encompass both our website and mobile applications, information is gathered electronically as you engage with our emails, websites, applications, social media profiles, online advertisements, or via technologies deployed by us or third parties, such as cookies, web beacons, single pixel gifs, and Data Management Platforms (DMPs). The collected data aids in tracking your activities on our websites and applications, ensuring their optimal functionality.


This electronically obtained data may be amalgamated with additional information acquired either online or at our facilities, encompassing details of your transactions both in-clinic and online. The consolidation of information enhances our understanding of your customer profile, based on which we employ website and mobile analytics. Consequently, this enables the deployment of personalized advertising and marketing campaigns, designed meticulously to cater to your interests. You retain the right to revoke consent to our serving of interest-based advertisements.


We may also incorporate the services of Google Analytics, an analytical tool provided by Google Inc. The tool utilizes cookies to scrutinize your engagement with our websites, subsequently generating reports on visitor behaviour for our perusal, while facilitating additional services related to website and Internet usage. Although this information is aggregated through your Google ad settings, it is presented to us in a format that is devoid of any personally identifiable data.


Please note that you possess the option to delete or deactivate these technologies at any point via your web browser settings. It’s important to be aware that opting to do so may compromise your ability to access or utilize certain features available on our websites. Subject to your right to withdraw consent, providing you with offers or services based on the approximate location provided by your mobile device (also called “location-based advertising”)


Disclosure Practices: We adhere to the Circle of Care model, meaning your consent for data use within this framework is implied unless you express otherwise. We disclose your information to entities outside the Circle of Care only with your explicit consent, unless the law dictates otherwise. Service providers and third parties may access your data for purposes outlined in this policy, under strict privacy constraints. We do not sell your information unless business segments are sold or transferred.

Consent: You may opt out if you wish to prevent us from using your data for certain purposes. Consent, whether explicit or implied, is vital for us to collect, use, and disclose your information as described in this policy. You may do so by contacting us online or by phone: 514.461.3388. 


Your Rights: You have the right to access and correct your personal data. Formal requests for access should be written, and we may request additional information or charge a fee as allowed by law. While we strive to accommodate your requests, access may be refused under certain legal conditions.


Corrections and Amendments: If you find errors in your data, you can request corrections in writing. We might refuse correction requests pertaining to professional opinions or records not created by SanoMed Solutions. In case of refusal, you can seek a review or submit a disagreement statement.


Policy Updates: This policy may undergo changes over time, with the updated version posted on our website. Significant changes will be announced on our platforms. Your continued engagement with our programs and services implies acceptance of the updated policy. Ensure to review and agree with the most recent policy version.


Contact Us:

SanoMed Solutions

955 boul St. Jean, Tower 1,

Room # 402,

Pointe-Claire, QC

H9R 5K3


Experience private care where one call is all you need.